ESSENTIAL COLLECTION

Before installing your BarBri Extensions we advise you to wash and condition your hair prior to installation. This ensures cleanliness, and hydrated extensions for the best results. After washing and conditioning your extensions, rinse the hair with lukewarm water. As you rinse out your extensions, make sure that your hair is thoroughly rinsed, and free from suds or any excess hair care products. Thoroughly rinsing your extensions will leave your hair free of any residue, or product build up that may lead to dull stiff hair. Once you are done rinsing your extensions, lay your hair on as flat surface to air dry.

After installation, it is highly recommended that you wash and condition your hair every two weeks. This will help maintain the longevity of your BarBri Extensions. Using a wide tooth comb or a paddle brush will help minimize tangling and shedding during maintenance. Always brush or comb your hair starting from the ends and work your way up towards your scalp. 

When bleaching or coloring your BarBri Extensions it is highly recommended that you go to a professional colorist. 

REFUND POLICY

Due to the nature of our products, we do not offer refunds. ALL SALES ARE FINAL

However, we do offer exchanges within 3 days after the order has been received. Exchanges are only accepted if you have received an inaccurate order, and a mistake has been made on the behalf of BarBri Extensions. An inaccurate may include receiving the wrong length, texture, or quantity. Exchanges will be granted for items that are returned in the original condition when you received it, with the BarBri Extensions seal still intact. If you receive an inaccurate order, please contact the customer service line for further assistance. 

SHIPPING POLICY

When placing an order online, both your shipping and billing address must match for your order to process. 

Orders are not processed on Sundays, Mondays, or holidays.  

Please allow up to 3-4 business days to process your order BEFORE shipping.

• Standard Shipping is 5-15 business days.  
• Express shipping is available upon request.

BarBri Extensions is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

Once your package is dropped off to the courier, BarBri Extensions is no longer responsible for it. BarBri Extensions is not responsible for any damaged, lost, or stolen packages. If your package is damaged, lost, or stolen please contact the shipping carrier to submit a claim. BarBri Extensions IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. 

BarBri Extensions is not responsible for deliveries to the wrong address. It is the customer’s responsibility to ensure the billing & shipping address is entered correctly upon completion of the order. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address entered by the customer.